Refund & Cancellation Policy

• You can cancel a task or withdraw a bid at any time before a bid is accepted, at no cost. Boloy never holds any money at this stage, since we don't collect or hold a task's price — see our Terms of Service, Section 4.
• You can still cancel an assigned task before it's marked complete. Because payment is arranged directly between you and the other party (Direct Settlement), there's nothing on Boloy's side to refund — if any money already changed hands between you, sorting that out is between the two of you.
• Frequent cancellations after accepting a task affect your rating and may lead to account-level restrictions.

Only mark a task complete once you're satisfied the work is actually done and payment has actually been arranged between you and the other party — Boloy has no way to verify either side of that from the app, and marking a task complete can't be undone.

Tokens — the prepaid credit you buy from Boloy to post tasks and place bids — cannot be redeemed, exchanged, refunded, or cashed out under any circumstance, once purchased or earned. This isn't a limitation we've added lightly: Tokens are a one-way usage credit, the same as buying credits, coins, or connects on any digital platform, and a "cash out my Tokens" feature would turn Boloy into exactly the kind of payment operator we're not. If a Token purchase was charged in error (e.g. a duplicate bKash payment), contact teamboloy@boloy.net with your Transaction ID.

If the other party didn't pay, underpaid, or didn't complete the agreed work, report it through the app's Report Issue feature or contact teamboloy@boloy.netwith the task ID and details. Where our review finds a report credible, we may take account-level action against the other user — such as Token forfeiture, a trust-score penalty, suspension, or a ban. These are account-standing actions, not a financial transaction, and don't involve Boloy moving money.

In cases where we've verified someone was the victim of fraud on the platform, Boloy may, at our sole discretion and on a case-by-case basis, choose to offer voluntary goodwill assistance — which may include a cash payment funded directly from Boloy's own operating funds, sent manually by our team outside the app. This is never a right, entitlement, guarantee, or insurance policy, is never processed through the Token system or any in-app payment feature, and may be changed, limited, or withdrawn at any time without notice. Nothing here or elsewhere on Boloy constitutes a promise of compensation or refund.